2010 Ford Crown Victoria recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-20. Recalls apply to specific VINs — run your VIN to confirm.
2 safety recalls, most serious first
1. Steering
What's wrong, in plain English: If steering fails you can lose control of the car. Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly perform…
What could happen: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
The fix: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact F…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2010 CROWN VICTORIA.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 14V704000 (manufacturer code 14S25).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STEERING:RACK AND PINION:PINION SHAFT
Summary: Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Consequence: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Remedy: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
2. Steering
What's wrong, in plain English: If steering fails you can lose control of the car. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the up…
What could happen: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
The fix: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If th…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2010 CROWN VICTORIA.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 13V385000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STEERING
Summary: Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Consequence: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
Notes: A separate service campaign applies to vehicles in non-corrosion states not addressed by this safety recall. Owners of these vehicles should contact Ford directly about these vehicles. For the safety recall, owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Useful for owners
Owner complaints filed with NHTSA
Most complained-about parts: Steering (7), Airbags (1), Suspension (1), Fuel system (1), Wheels / tires (1).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
10/29/2021 · Steering
The contact owns a 2010 Ford Crown Victoria. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle as an unknown warning light illuminated on the instrument panel. The contact also stated that the gear oil would leak from the rear passenger side of the vehicle. The contact took the vehicle to an independent mech…
06/26/2020 · Steering
DRIVING OVER 55 MPH WHILE GOING OVER BUMPY HWY OR ON A CURVE THE STEERING WHEEL FEELS SLOPPY AND DROPS DOWN 1-2 INCHES TO THE LEFT OR RIGHT DEPENDING ON THE CURVE. *TR
02/07/2020 · Steering · crash
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE STEERING WHEEL CEASED AND HE LOST CONTROL OF THE VEHICLE COLLIDING WITH THE CONCRETE BARRIER WALL AS THE VEHICLE SPUN AROUND, GOING IN REVERSE AND COLLIDING WITH THE BARRIER WALL AGAIN, COMING TO A STOP. THE CONTACT STATED THAT THE FRONT AND REAR OF THE…
11/01/2019 · Suspension
MY WATTS LINK STUD IS BROKE OFF IN THE REAR AXLE IT HAPPENED THIS MORNING ON MY WAY TOO WORK WHEN I MADE A TURN SO NOW THE CAR SHIFTS SIDE TOO SIDE I HAD TOO DRIVE 10 MPH SO THAT I COULD KEEP IT IN THE ROAD
08/28/2019 · Fuel system
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. WHILE DRIVING 65 MPH, THE CONTACT OVERHEARD AN ABNORMAL POPPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND NOTICED THAT THE FUEL TANK DETACHED FROM THE VEHICLE WITHOUT WARNING, BUT NO FUEL LEAKS WERE FOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO…
08/19/2019 · Steering · crash
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE HER FIANC WAS DRIVING ABOUT 70 MPH AND GETTING OFF A RAMP, THE STEERING SHAFT FRACTURED INSIDE THE STEERING COLUMN, WITHOUT WARNING, AND CAUSED THE VEHICLE TO CRASH INTO A CURB AND STOPPED IN A GRASSY AREA. THE CONTACT WAS CONCERNED THAT THE CRASH COULD HAVE RESULTED IN A CRASH W…
07/29/2019 · Steering
MY VEHICLE HAS THE SAME ISSUE THAT IS REPORTED UNDER THE RECALL LIST AS FAR AS STEERING IT IS POPPING AND ACTUALLY GETTING STUCK WHEN TURNING, THE GAS PEDAL VIBRATES WHILE TURNING AND THE DEALER SAID IT WAS RECALLED BUT NOT MY FOR MY VIN AFTER I TOOK IT TO THEM.
04/17/2019 · Steering
SHAFT SLID OUT OF BACK END OF STEERING WHEEL