2024 Volkswagen Atlas Cross Sport recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-20. Recalls apply to specific VINs — run your VIN to confirm.
8 safety recalls, most serious first
1. Engine
What's wrong, in plain English: Engine problems range from stalling to fire. The engine connecting rod bearings may become damaged, which can result in engine failure.
What could happen: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. In addition, engine failure may cause an oil leak which can increase the risk of a fire.
The fix: Dealers will inspect and, if necessary, replace the engine, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 13i6.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 23V593000 (manufacturer code 13i6).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-893-5298.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas PA2 and Atlas Cross Sport PA vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Consequence: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. In addition, engine failure may cause an oil leak which can increase the risk of a fire.
Remedy: Dealers will inspect and, if necessary, replace the engine, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 13i6.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
2. Airbags
What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
What could happen: A deactivated passenger air bag increases the risk of injury during a crash.
The fix: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer ser…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 24V464000 (manufacturer code 69PZ).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-893-5298.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
3. Backup camera
What's wrong, in plain English: The rear camera may not show an image when reversing. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What could happen: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
The fix: Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 24V480000 (manufacturer code 91US).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-893-5298.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: BACK OVER PREVENTION:SOFTWARE
Summary: Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
Remedy: Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
4. Brakes
What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
What could happen: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.
The fix: Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Additionally, vehicles that were added to the population on November 21, 2024, their letters were mailed on December 2, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298.…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 24V723000 (manufacturer code 471F).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-893-5298.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
Consequence: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Additionally, vehicles that were added to the population on November 21, 2024, their letters were mailed on December 2, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
5. Engine
What's wrong, in plain English: Engine problems range from stalling to fire. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.
What could happen: A loose engine cover that contacts hot surfaces in the engine compartment can melt, increasing the risk of a fire.
The fix: Dealers will remove the engine cover, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 10X5.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 25V100000 (manufacturer code 10X5).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: ENGINE
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.
Consequence: A loose engine cover that contacts hot surfaces in the engine compartment can melt, increasing the risk of a fire.
Remedy: Dealers will remove the engine cover, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 10X5.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
6. Backup camera
What's wrong, in plain English: The rear camera may not show an image when reversing. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What could happen: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
The fix: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 25V334000 (manufacturer code 91SB).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-893-5298.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.
Notes:
7. Brakes
What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
What could happen: A loss of vehicle control increases the risk of a crash.
The fix: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 25V434000 (manufacturer code 42HX).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-253-2834.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SERVICE BRAKES
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.
Notes:
8. Backup camera
What's wrong, in plain English: The rear camera may not show an image when reversing. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.
What could happen: A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
The fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTS…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 ATLAS CROSS SPORT.
- Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 26V473000 (manufacturer code 91TV).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-893-5298.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: BACK OVER PREVENTION:SOFTWARE
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.
Consequence: A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.
Notes:
Useful for owners
- OBD2 code reader — see what the car's computer is reporting
- Compact car fire extinguisher
- 2024 Volkswagen Atlas Cross Sport owner's manual
Owner complaints filed with NHTSA
Most complained-about parts: Electrical system (35), Unknown Or Other (23), Forward Collision Avoidance (19), Engine (18), Backup camera (12).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
10/15/2026 · Backup camera
Though we had not experienced any problems with the backup camera on our 2024 Volkswagen Atlas, on September 9, 2026 we brought our vehicle into our local Volkswagen dealer to address NHTSA 26V473 Safety Recall 91TV Rearview Camera Software. As of today, October 15, 2026 this dealer still has our vehicle. We are being told that the software fix did not wo…
10/06/2026 · Engine
My leased 2024 Volkswagen Atlas Cross Sport has required repeated dealer repairs for engine/emissions warnings. An August 2026 repair involved diagnostic code P0456 and replacement of the EVAP canister and N80 valve. The vehicle returned to the dealer September 8-18, 2026 for the recurring P0456 concern; the repair included the canister/N80 and an ECM softw…
10/06/2026 · Engine
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving from a complete stop, an overheating message was displayed, the check engine warning light illuminated, and the vehicle entered LIMP Mode and failed to exceed 3 MPH. The contact was able to pull into a parking lot at a slow speed and became aware of an abnormal burni…
09/26/2026 · Electrical system
The infotainment system continues to “glitch” with the faded screen and the hot pink/purple lines that go across the screen. This was upon starting my car, I hadn’t even put it into drive. It took over 3 minutes of trying to restart the system to reset it- which I finally gave up and started to drive away. The infotainment system finally shut off about 3/4…
09/23/2026 · Electrical system
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the brakes independently activated. Additionally, the radio displayed a blank screen. The contact stated that the failure had occurred while the cruise control was activated. The vehicle was driven to the shoulder of the roadway. The contact…
09/21/2026 · Electrical system
My 2024 Volkswagen Atlas Cross Sport has a recurring electronic/infotainment failure that began at approximately 5,000 miles and continues at approximately 49,500 miles. While driving, the infotainment screen unexpectedly shuts off, freezes, or becomes unavailable. The vehicle displays: "Exit warning system and rear traffic alert are currently not availabl…
09/09/2026 · Electrical system
On September 2, 2026 a recall for the backup camera update was performed. While driving home from the dealership on September 2, 2026 my screen turned off and then I got an alert of a system issue. This happened three separate times within a seven day span from September 2, 2026 to September 8, 2026. One of the alerts was something to do with the breaking s…
09/09/2026 · Electrical system
After an Over the air update to the vehicle the Infotainment system constantly reboots. When this happens you get a braking error message, can't use the HVAC system or maps. It is at the dealer for the 2nd time for this same issue. Hoping if enough of us bring this up a recall will have to be issued!