2023 Toyota Corolla Cross Hybrid recalls & complaints

1. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.

The fix: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 COROLLA CROSS HYBRID.
2. Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 23V480000 (manufacturer code 23TA08).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessor…

What could happen: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.

The fix: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 COROLLA CROSS HYBRID.
2. Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 24V548000 (manufacturer code 24R2).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-444-1074.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. A software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a corner.

What could happen: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.

The fix: Dealers will update the skid control ECU software, free of charge. Owner notification letters were mailed November 19, 2024. Additionally, notifications to owners of the Corolla Hybrid vehicles were mailed January 17, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recal…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 COROLLA CROSS HYBRID.
2. Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 24V708000 (manufacturer code 24TA11).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.

The fix: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 COROLLA CROSS HYBRID.
2. Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 25V040000 (manufacturer code 25TA02).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. The vehicles may fail to make sufficient pedestrian warning sounds when in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

What could happen: Insufficient pedestrian warning sounds may fail to alert pedestrians of a reversing vehicle, increasing the risk of injury.

The fix: Dealers will update the software for the pedestrian warning sounds, free of charge. Owner letters were mailed September 1, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB08 and 26TA08.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 COROLLA CROSS HYBRID.
2. Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 26V203000 (manufacturer code 26TB08 and 26TA08).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Brakes (1), Forward Collision Avoidance (1), Visibility (wipers / glass) (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.