2020 RAM Promaster 2500 recalls & complaints

1. Airbags

What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

What could happen: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.

The fix: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER 2500.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 20V374000 (manufacturer code W52).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The park pawl may not fully engage the park gear due to debris inside the transmission.

What could happen: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

The fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER 2500.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 23V301000 (manufacturer code 44A).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

What could happen: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

The fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Ch…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER 2500.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 25V552000 (manufacturer code 59C).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The electrical circuit for the radiator fan may overheat.

What could happen: Electrical circuits that overheat increase the risk of a fire.

The fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning Dec…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER 2500.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 25V720000 (manufacturer code 67C, B3C, and C9C).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

What could happen: An unsecured wheelchair can move during transit, increasing the risk of injury.

The fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER 2500.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 25V876000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-956-6668.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Transmission / drivetrain (2), Body / structure (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.