2015 Mazda Mazda5 recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-18. Recalls apply to specific VINs — run your VIN to confirm.
1 safety recall, most serious first
1. Body / structure
What's wrong, in plain English: Body panels, frame, doors, hood, trunk or latches. Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the l…
What could happen: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
The fix: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2015 MAZDA5.
- Book a repair at any authorized Mazda dealer. Quote NHTSA campaign 16V644000 (manufacturer code 9916H).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-222-5500.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STRUCTURE:BODY:HATCHBACK/LIFTGATE
Summary: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Useful for owners
Owner complaints filed with NHTSA
Most complained-about parts: Seats (2), Unknown Or Other (2), Brakes (2), Equipment (1), Engine (1).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
08/05/2026 · Seats
The contact owns a 2015 Mazda Mazda5. The contact stated that while parked with the vehicle occupied, the contact became aware that the rear driver’s and passenger’s side seats were melting. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure…
07/08/2026 · Unknown Or Other
The handle on the sliding door and driver's side broke off. We have replaced it twice already and it keeps breaking. This has not happened to me with any of my other cars in the past or present until now. It's unkown to me and it shows the part was not done well. What caught my attention is that I saw another mazda5 minivan without a handle which made m…
06/22/2023 · Equipment
Weld failure can cause the board to tip and dump the user on the ground. This is a hazard because this piece of equipment is design for disabled users who can't stand. User found the cracked weld before it broke completely. The board was sagging from horizontal. I notified the manufacturer, then had the part repaired by a local fabricator. I have pictu…
12/06/2021 · Engine · crash
2015 MADZDA S. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. THE CONSUMER STATED WHILE BACKING OUT OF A PARKING SPACE THE VEHICLE SUDDENLY ACCELERATED AND STRUCK ANOTHER VEHICLE.
09/01/2020 · Steering
LOSS OF POWER STEERING AT RANDOM TIMES.SRS LIGHT COMES ON AND POWER STEERING LOCKS UP WHILE DRIVING. YOU HAVE TO PULL OVER AND TURN THE CAR OFF AND RESTART IT FOR IT TO WORK AGAIN. IT'S VERY SCARY NOT KNOWING WHEN THIS WILL RANDOMLY HAPPEN AS YOUR DRIVING DOWN THE ROAD. IT COULD CAUSE AN ACCIDENT. I SEE WHERE OLDER MODELS HAVE BEEN RECALLED FOR STEERING BU…
08/30/2020 · Airbags · crash
MY 2015 MAZDA5 WAS INVOLVED IN A SINGLE VEHICLE HIGH SPEED ROLLOVER CRASH WITH 4 KIDS IN IT. THEY WERE ON A DEAD END ROAD THAT RAN PARALLEL TO A DIVIDED HIGHWAY. UPON THE INITIAL IMPACT THE FRONT AIRBAGS DEPLOYED. THE VEHICLE THEN ROLLED SEVERAL TIMES, LANDING DRIVERS SIDE DOWN 150-200 FEET FROM THE INITIAL IMPACT. NEITHER SIDE AIRBAGS DEPLOYED. THE FRON…
03/23/2019 · Unknown Or Other
MY VEHICLE WAS RECALL FOR STRUT FAILURE ON THE REAR LIFT GATE. THE RECALL REPAIR WAS COMPLETED MID 2017. RECENTLY THE STRUTS FAILED. THE CARR WAS PARKED IN MY DRIVEWAY WHEN I OPENED THE DOOR AND IT WOULDN'T STAY UP. MAZDA IS UNWILLING TO REPLACE THE DEFECTIVE PARTS (WITHOUT CHARGE) STATING THE PART IS OUT OF WARRANTY. I PURCHASED THIS VEHICLE NEW AND IT CUR…
10/19/2017 · Brakes
TL* THE CONTACT OWNS A 2015 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V393000 (PARKING BRAKE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAMSEY MAZDA OF RAMSEY, NEW JERSEY (436 STATE ROUTE 17) WAS MADE AWARE OF THE RECA…