2024 Lexus Nx Hybrid recalls & complaints

1. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.

The fix: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 NX HYBRID.
2. Book a repair at any authorized Lexus dealer. Quote NHTSA campaign 23V480000 (manufacturer code 23TA08).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Seats

What's wrong, in plain English: Seat frames, adjusters or child-seat anchors. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."

What could happen: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.

The fix: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 NX HYBRID.
2. Book a repair at any authorized Lexus dealer. Quote NHTSA campaign 24V482000 (manufacturer code 24LB06 and 24LA06).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

What could happen: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

The fix: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 NX HYBRID.
2. Book a repair at any authorized Lexus dealer. Quote NHTSA campaign 25V744000 (manufacturer code 25TB13 and 25LB06).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-331-4331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Vehicle Speed Control (1), Seats (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.