2021 Jeep Grand Cherokee recalls & complaints

1. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.

The fix: Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 21V797000 (manufacturer code Y66).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.

The fix: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 21V950000 (manufacturer code Y72).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Visibility (wipers / glass)

What's wrong, in plain English: You may not be able to see the road clearly. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

What could happen: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

The fix: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 21V729000 (manufacturer code Y67).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Airbags

What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.

What could happen: Disabled air bags can increase the risk of injury to occupants in a crash.

The fix: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 21V873000 (manufacturer code Y79).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Child seat

What's wrong, in plain English: A child restraint may not protect the child properly. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

What could happen: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.

The fix: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 22V180000 (manufacturer code Z24).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. 6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.

What could happen: An unexpected loss of drive power increases the risk of a crash.

The fix: Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 22V284000 (manufacturer code Z31).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."

What could happen: A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.

The fix: Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 22V544000 (manufacturer code Z50).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.

What could happen: A loss of steering control increases the risk of a crash.

The fix: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 23V352000 (manufacturer code 58A).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.

What could happen: Rear coil springs that detach from the vehicle while driving increases the risk of a crash.

The fix: Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All veh…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 23V413000 (manufacturer code 64A).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

What could happen: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.

The fix: Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 23V577000 (manufacturer code 56A).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

11. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.

What could happen: A loss of vehicle control increases the risk of a crash.

The fix: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. Book a repair at any authorized Jeep dealer. Quote NHTSA campaign 24V132000 (manufacturer code 10B).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

12. Backup camera — software update

What's wrong, in plain English: The rear camera may not show an image when reversing. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

What could happen: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

The fix: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 GRAND CHEROKEE.
2. This recall may be fixed by an over-the-air software update. Check the car's screen or app before booking a dealer visit.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Electrical system (115), Steering (102), Engine (62), Transmission / drivetrain (59), Unknown Or Other (56).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.