2023 Jaguar I-Pace recalls & complaints

1. Electrical system — software update

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The high-voltage battery may overheat.

What could happen: The high-voltage battery overheating increases the risk of a fire.

The fix: Owners are advised to park and charge vehicle outside and away from structures until the recall repair is complete. The battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed f…

What to do

1. Park outside, away from houses, garages and other cars — there is a fire risk even when the vehicle is off.
2. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 I-PACE.
3. This recall may be fixed by an over-the-air software update. Check the car's screen or app before booking a dealer visit.
4. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
5. Manufacturer hotline: 1-800-452-4827.
6. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.

What could happen: The high-voltage battery overheating increases the risk of a fire.

The fix: Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. Dealers will update the battery energy control module software, free of charge. Owner notification letters were mailed December 11, 2023. Own…

What to do

1. Park outside, away from houses, garages and other cars — there is a fire risk even when the vehicle is off.
2. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 I-PACE.
3. Book a repair at any authorized Jaguar dealer. Quote NHTSA campaign 23V709000 (manufacturer code H459).
4. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
5. Manufacturer hotline: 1-800-452-4827.
6. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. In the event that one of the turn signals stops working, the turn signal flash rate frequency will not adjust to warn the driver that a turn signal is not working correctly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: Inoperative rear turn signals may not notify other drivers of a turning vehicle, increasing the risk of a crash.

The fix: Dealers will update the Car Configuration File (CCF) software, free of charge. Owner notification letters were mailed April 8, 2024. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H475.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 I-PACE.
2. Book a repair at any authorized Jaguar dealer. Quote NHTSA campaign 24V134000 (manufacturer code H475).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-452-4827.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Visibility (wipers / glass) (1), Electrical system (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.