2023 Infiniti Qx55 recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-19. Recalls apply to specific VINs — run your VIN to confirm.
1 safety recall, most serious first
1. Latches / locks
What's wrong, in plain English: Doors, hood or trunk may open unexpectedly. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
What could happen: An unlocked door may unlatch and open during a crash, increasing the risk of injury.
The fix: Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 QX55.
- Book a repair at any authorized Infiniti dealer. Quote NHTSA campaign 23V187000 (manufacturer code PC962).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-867-7669.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
Consequence: An unlocked door may unlatch and open during a crash, increasing the risk of injury.
Remedy: Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Useful for owners
Owner complaints filed with NHTSA
Most complained-about parts: Engine (2), Transmission / drivetrain (1), Unknown Or Other (1), Seats (1).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (4)
06/22/2026 · Engine
Complete sudden engine failure , motor lost acceleration. It started with engine knocking then full and complete engine failure. Oil light illuminated when engine failed. I did check the engine and oil was full on a cold engine and the vehicle is properly maintained as it is a leased infiniti vehicle. Please note there have been two previous engine ligh…
07/06/2025 · Transmission / drivetrain
Every single one of these 2.0 litre engines should be recalled. My partner has a 2022 QX50 and the long engine should be replaced. On May 18, 2025, my QX55 with 16,500 miles that I was absolutely perfect in servicing suddenly started losing power, grinding, then the oil light came on, followed by the check engine light. Suddenly, it was undrivable in traff…
06/11/2025 · Unknown Or Other
Bluetooth and CarPlay connection suddenly disconnects from my iPhone while driving, usually after 5-10 minutes after establishing a normal connection. This only affects the use of the phone component and not the other elements of the connect (map/navigation, music are not affected). This is dangerous because I am often on a freeway and engaged in a business…
03/30/2023 · Seats
Rear seat heater malfunction causing the rear seat to overheat and stain seat cushions burned the seats as a total loss threat and concern on fire hazard manufacturer refuses to repair damaged seat under warranty coverage Infiniti consumer affairs case number 48556761 I have filed complaint