2021 Freightliner Business Class M2 recalls & complaints

1. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.

What could happen: A engine stall may increase the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer serv…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V466000 (manufacturer code FL-858).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The hydraulic caliper tie bar support fasteners on the steer axles may not have been properly tightened or the tie bar may have not been installed in some cases.

What could happen: A dangling tie bar could come in contact with the rotating wheel-end components or damage may occur from the brake parts flexing. Either scenario may increase the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect both steer axle wheel-ends to make sure that the four tie bar mounting fasteners are properly tightened. If the required tie bar is missing, the caliper anchor mounts and functionality (brake pad slide pins and pad movement) will be inspected before installing a tie b…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V807000 (manufacturer code FL-871).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.

What could happen: An engine stall can increase the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall bega…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V527000 (manufacturer code FL-860).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: The vehicle's rearward visibility may be reduced, increasing the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V214000 (manufacturer code FL848).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

What could happen: A fuel leak in the presence of an ignition source increases the risk of a fire.

The fix: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 21V326000 (manufacturer code FL-886).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. The steering arm and tie rod bolts may have a defective seam that can fracture.

What could happen: A fractured bolt may cause a loss of steering, increasing the risk of a crash.

The fix: DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 21V256000 (manufacturer code FL-884).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.

What could happen: The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 21V018000 (manufacturer code FL-873).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

What could happen: Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

The fix: Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 21V369000 (manufacturer code FL-888).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.

What could happen: A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.

The fix: DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-866.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V660000 (manufacturer code FL-866).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake drum may contact the hub assembly, causing the brake drum to crack.

What could happen: A cracked brake drum can cause a loss of brake function and increase the risk of a crash.

The fix: All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V118000 (manufacturer code FL-920).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

11. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.

What could happen: Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.

The fix: Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V817000 (manufacturer code FL-958).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

12. Wheels / tires

What's wrong, in plain English: A wheel or tire can fail while driving. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

What could happen: Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

The fix: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V919000 (manufacturer code FL-962).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

13. Electronic Stability Control (esc)

What's wrong, in plain English: A vehicle part that may fail. The vehicle is equipped with an electronic stability control system and tire combination that may understeer during a J-turn. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 136, "Electronic Stability Control Systems on Heavy Vehicles."

What could happen: Understeering during a J-turn may increase the risk of a crash.

The fix: DTNA will replace the tires, free of charge. Owner notification letters were mailed June 19, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL971.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 23V299000 (manufacturer code FL971).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

14. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.

What could happen: A loss of vehicle control increases the risk of a crash.

The fix: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 25V760000 (manufacturer code F1027).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Unknown Or Other (1), Transmission / drivetrain (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.