2011 Ford Explorer recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-18. Recalls apply to specific VINs — run your VIN to confirm.
8 safety recalls, most serious first
1. Suspension
What's wrong, in plain English: Parts can break and cause loss of control. The rear suspension toe links may fracture due to stress on the rear suspension.
What could happen: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
The fix: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 19V435000 (manufacturer code 19S17).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SUSPENSION:REAR
Summary: Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
2. Wheels / tires
What's wrong, in plain English: A wheel or tire can fail while driving. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
What could happen: A loss of the wheel or wheel end can increase the risk of a crash.
The fix: Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 17E048000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: WHEELS:HUB
Summary: Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Consequence: A loss of the wheel or wheel end can increase the risk of a crash.
Remedy: Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3. Body / structure
What's wrong, in plain English: Body panels, frame, doors, hood, trunk or latches. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
What could happen: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
The fix: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 15V171000 (manufacturer code 15S11).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STRUCTURE:BODY:DOOR
Summary: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
Consequence: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Remedy: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
4. Steering
What's wrong, in plain English: If steering fails you can lose control of the car. The affected gears may lock, preventing the driver from being able to steer the vehicle.
What could happen: The inability to steer the vehicle increases the risk of a crash.
The fix: Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 14E001000 (manufacturer code 13S14).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-392-3673.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STEERING
Summary: Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
Consequence: The inability to steer the vehicle increases the risk of a crash.
Remedy: Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
5. Steering
What's wrong, in plain English: If steering fails you can lose control of the car. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
What could happen: If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
The fix: Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall bega…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 14V286000 (manufacturer code 14S06).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-392-3673.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
Consequence: If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
6. Seats
What's wrong, in plain English: Seat frames, adjusters or child-seat anchors. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
What could happen: IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
The fix: FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 11V063000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SEATS
Summary: FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."
Consequence: IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Notes: FORD'S RECALL CAMPAIGN NUMBER IS 11C15. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO <A HREF=HTTP://WWW.SAFERCAR.GOV>HTTP://WWW.SAFERCAR.GOV</A> .
7. Suspension
What's wrong, in plain English: Parts can break and cause loss of control. Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped wi…
What could happen: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
The fix: Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on Marc…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 21V746000 (manufacturer code 21S43).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SUSPENSION:REAR
Summary: Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota,
Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
8. Body / structure
What's wrong, in plain English: Body panels, frame, doors, hood, trunk or latches. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
What could happen: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
The fix: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2011 EXPLORER.
- Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V031000 (manufacturer code 24S02).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-436-7332.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STRUCTURE:BODY:ROOF AND PILLARS
Summary: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Consequence: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Useful for owners
- OBD2 code reader — see what the car's computer is reporting
- Compact car fire extinguisher
- Digital tire pressure gauge
- 2011 Ford Explorer owner's manual
Owner complaints filed with NHTSA
Most complained-about parts: Steering (742), Unknown Or Other (112), Body / structure (110), Engine (104), Electrical system (95).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
09/06/2026 · Steering
Car has a history of showing a P07AE-09 code in the power steering control module. When the code logs in the computer the car loses power steering assist while driving causing the steering to be hard to turn. Upon researching the cars recall work we seen that the car had the power steering control module software updated but no steering gear changed. My wif…
08/29/2026 · Steering
I am reporting a serious safety concern involving my 2011 Ford Explorer, VIN [XXX]. After recently filling the vehicle with fuel, I went to drive it and received a “Power Steering Assist Fault” message on the dashboard. The vehicle then lost power steering assistance, making the steering extremely difficult and requiring significantly more effort to contro…
07/31/2026 · Steering
On Friday 7/24/2026, I was driving and all the sudden my steering went out. Dash flashed No Power Steering Assist / AdvanTrac System Fail. I pulled over immediately to turn around & get home with zero power steering. The amount of strength to steer/control was extreme. To turn was almost impossible. I took my car to Ford AutoNation on Arapahoe in Centennia…
07/31/2026 · Steering
The power steering has fully stopped working , the car cannot be steered, this started to happen on the road, I had to steer the entire weight of the car myself, at fast speed it was difficult but not impossible, at slow speed and zero speed or while the vehicle is stationary it was impossible or unmovable to steer. there were no warning lamps about this, t…
07/20/2026 · Steering
The contact owns a 2011 Ford Explorer. The contact stated that while attempting to start the vehicle, the message "Power Steering Assist Fault" was displayed and the vehicle failed to start. The contact stated that the failure reoccurred after starting the vehicle, and the steering wheel locked up. The dealer was contacted, but the vehicle was not diagnosed…
07/02/2026 · Steering
The contact owns a 2011 Ford Explorer. The contact stated that while driving 25 MPH, the steering wheel became difficult to turn to the left or the right. The contact stated that while depressing the brake pedal, there was an abnormal rumbling sound coming from the vehicle and the steering wheel started shaking. No warning light was illuminated. The vehicle…
06/22/2026 · Body / structure
The pillar covers fell of the vehicle when driving last week. Both plastic covers are on the side of the interstate. I was told and found there is a recall for the clips on these covers, but when I searched, they are not listed for this vehicle. There appears to be an issue with this recall and the explorer.
06/16/2026 · Body / structure
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer and manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not…